FAQ's

FAQ - Frequently Asked Questions

Welcome to the Ultience FAQ page! Here you'll find answers to common questions about our products. Please note that all purchases, shipping, returns, and payments are handled securely through Amazon. You will be redirected to Amazon to complete your purchase.

Products:

  • What kind of products does Ultience sell? We offer a curated selection of high-quality tech accessories, including durable cables, versatile adapters, stylish phone cases, and secure AirTag cases.
  • What materials are your products made of? We use premium materials like braided nylon for our cables, impact-resistant polymers for our phone cases, and durable metals for our adapters. Specific material details can be found in the product description on each product page on Amazon.
  • Are your cables compatible with [Specific Device]? Our cables are designed to be universally compatible with most USB-A, USB-C, and Lightning devices. Please check the product description on Amazon for specific compatibility information.
  • Do your phone cases offer screen protection? Our phone cases are designed with raised edges to provide added screen protection against scratches and minor impacts. However, for maximum protection, we recommend using a screen protector in conjunction with our cases. Check the product details on Amazon for more information.
  • Are your AirTag cases waterproof? Our AirTag cases are designed to be water-resistant, protecting your AirTag from splashes and light rain. However, they are not fully waterproof and should not be submerged in water. See the product description on Amazon for further details.
  • Do you offer a warranty on your products? Yes, we stand behind the quality of our products. Any warranty-related inquiries should be directed to Amazon's customer service after your purchase.

Ordering (Redirects to Amazon):

  • How do I purchase your products? To purchase our products, simply click on the "Buy on Amazon" button on our product pages. You will be redirected to the Amazon product page where you can add the item to your cart and complete your purchase.
  • Can I use a promotional code on your website? Since all purchases are processed through Amazon, any promotional codes or discounts would need to be applied on the Amazon website.
  • How do I know if the product is in stock? Product availability is managed by Amazon. You can see the stock status on the Amazon product page.

Shipping, Returns, and Payments (Handled by Amazon):

  • What are the shipping options and costs? All shipping options and costs are determined by Amazon. Please refer to the Amazon product page and checkout process for detailed shipping information.
  • What payment methods are accepted? Amazon accepts a wide variety of payment methods. Please refer to the Amazon website for a complete list of accepted payment methods.
  • What is your return policy? All returns are handled by Amazon. Please refer to the Amazon website for their return policy and instructions.
  • How do I track my order? You will receive a tracking number from Amazon once your order has shipped. You can use this number to track the progress of your delivery on the Amazon website.
  • Who do I contact if I have a problem with my order (shipping, returns, payment)? For any issues related to shipping, returns, or payment, please contact Amazon customer service directly. They are best equipped to assist you with these matters.

Customer Service (Product-Specific Questions):

  • How can I contact you if I have questions about the product itself (not shipping/returns)? You can contact us through the contact form on our website. We're happy to answer questions about product specifications, features, and usage.
  • How long will it take to get a response from you? We strive to respond to all inquiries within 48 business hours.

Other:

  • Do you have a physical store? No, we're currently an online-only retailer. All sales are processed through Amazon.
  • Do you offer gift cards? Gift cards can be purchased through Amazon.