Refund Policy

Purchases made on Amazon

ULTIENCE products are sold and shipped through Amazon, so returns and refunds within the return window follow Amazon's return policy. To start a return, go to Your Orders on Amazon, choose the item and select Return or replace items. Refunds are issued by Amazon to your original payment method.

Damaged, defective or wrong item

If your item arrives damaged, doesn't work, or isn't what you ordered, contact us at support@ultience.com with your Amazon order number and a short description or photo. We'll help you get it sorted quickly, whether through an Amazon return or a direct replacement.

After the return window: 24-month warranty

Every ULTIENCE product comes with a 24-month limited warranty against defects in materials and workmanship under normal use. If a product fails during that time, we will replace it or, if a replacement isn't available, offer a refund. See warranty details.

What isn't covered

Normal wear, accidental damage, misuse, unauthorised modification, and products not bought from ULTIENCE or an authorised seller are not covered.

Contact

Questions about a return or refund: support@ultience.com